Ticket issuing

After booking a flight, you have to pay for the ticket(s) or notify of the ticket number and confirm the booking, as time limit in the passenger name record. Such a time limit will be provided by the reservation staff. The reservation will be cancelled if you fail to ...

Travel with the seeing-eye dog

The dog is accepted to be carried in cabin only in case of unaccompanied blind passenger.

Acceptanceconditions for blind passenger's seeing eye dog:

- The dog must be muzzle and harnessed

- The carriage of the dog must be accepted by the ...

Until what month can a pregnant woman travel on Vietnam Airlines?

Vietnam Airlines does not accept Expectant mothers within 7 days before and after her confinement and the infants under the age of 14 days for travel.

Expectant mother is required to inform herself about her pregnancy at booking office(the time of pregnancy, ...

Can a child from 2 up to 12 years old travel alone on Vietnam Airlines?

Child from 2 up to 12 years old travel alone is required to contact with booking office in advance.

Reservation procedures applying to UM (Unacompanied minor) is regulated as follows:

UM aged between 2 and under 6 years: be escorted by cabin crew. UM ...

What is E-ticket

“Passenger ticket”: is transportation document of passenger and baggage by air plane, and is an evidence of carriage contract; of which terms, notices and the coupons form part. The “passenger ticket” or “ticket” means either ...

Changing reservations

You must contact VN’s booking offices or its authorised agents in order to change your reservations.
You may be charged penalty fees and/or additional collection as required in your fare conditions.
You may request for a new “Itinerary/Receipt” with new ...

Ticket loss (for paper ticket)

In case you have bought a ticket(s) from Vietnam Airlines and have not used it or have just used part and have then lost it, you can gain reimbursement by following this procedure:

Once having lost a ticket(s), you must go to the offices of Vietnam Airlines to ...

Conditions of carriage

General conditions of carriage (extract) of Vietnam Airlines (VNA)
This “General conditions of carriage” is integral part of the ticket. Please read carefully all conditions of carriage and instructions on the ...

Air-ticket Office in Phu Tho

1. Representative Office of Vietnam Airlines:
Add.: 1781 Hung Vuong avenue, Gia Cam ward, Viet Tri city, Phu Tho province
Tel.: (84-210) 840 803

2. Hung Vuong Trading Joint Stock ...

Check-in times at the airport

Open time
International flights: counters are opened 2h30 before STD
Domestic flights: counters are opened 2h00 before STD

Close time
International flights: counters are ...

Airport tax

International flights: US$14 per passenger. Children under two years old are exempt.
Domestic flights: Airport tax is included in the ticket price.

Baggage Claim sticker

Keep your baggage claim stickers (stuck to your tickets) in order to get your luggage out of the airport.

Business Class Lounge

Business class passengers and Golden Lotus Plus Gold members may use the Business Class lounge.

Customs at the airport

On the yellow and white Customs form, you are expected to declare:
- Cameras, camcorders, and other electronic equipment not for personal use.
- Gold, if over 300 grams, excepting jewelry for private use.
- Vietnam Dong, if over 15,000,000 dong. Other ...